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PRIVACY POLICY

Effective Date: September 8, 2026

This Privacy Policy describes how Callabra AI LLC, operating under the brand Callabra ("Company," "we," "our," or "us"), collects, uses, processes, stores, discloses, and protects information related to the Services.

By using the Services, you acknowledge and consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

A. Business Information

B. Communications Data

C. Technical Information

D. Billing Information

Payment information may be processed through third-party providers such as Stripe.

We do not directly store full payment card numbers on our servers.

E. Integrated Data

Where clients connect CRMs or external systems, we may process information made available through those integrations.

2. HOW WE USE INFORMATION

We may use information to:

3. AI PROCESSING DISCLOSURE

Communications processed through the Services may be analyzed by artificial intelligence systems.

This may include:

Clients acknowledge that third-party AI providers may process communications as part of the Services.

4. DISCLOSURE OF INFORMATION

We may disclose information:

We do not sell personal information in exchange for monetary compensation.

5. CALIFORNIA PRIVACY RIGHTS

California residents may possess rights under applicable California privacy laws, including rights related to:

Requests may be submitted to:
privacy@callabra.ai

We may verify identity before responding.

6. DATA RETENTION

We retain information for as long as reasonably necessary to:

Retention periods may vary depending on operational, contractual, legal, and regulatory considerations.

7. SECURITY

We implement commercially reasonable administrative, technical, and organizational safeguards.

However, no system can guarantee absolute security.

Users acknowledge that internet transmissions and cloud-based systems inherently involve risk.

8. CHILDREN'S PRIVACY

The Services are not intended for individuals under 18 years of age.

We do not knowingly collect children's personal information.

9. THIRD-PARTY SERVICES

The Services may interact with third-party systems, including:

Third-party services operate under their own terms and privacy policies.

10. YOUR RESPONSIBILITIES

Clients are responsible for:

The Company acts primarily as a technology processor and infrastructure provider.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.

Continued use of the Services after updates constitutes acceptance of revised terms.

12. WEBSITE DEMO CALLS

Callabra offers an interactive voice demo on our website that lets visitors speak with an AI agent through their browser microphone. These demo conversations are recorded and processed. We capture the audio, the transcript, and related metadata (such as the trade you select and approximate location derived from your IP address) to operate the demo, improve our AI, understand interest in the Services, and follow up with you if you request it.

By starting a demo call, you consent to this recording and to AI processing of the conversation. Please do not share sensitive personal information during a demo. Demo recordings and transcripts are retained in accordance with Section 6 (Data Retention).

13. SMS COMMUNICATIONS

Callabra sends text messages (SMS) in one situation only: a confirmation to a caller who books an appointment during a phone call with one of our clients' AI receptionists. The message is sent to the phone number associated with that call, identifies the business, and is marked “Sent by Callabra AI.” We do not send marketing or promotional text messages.

Consent. Consent is given verbally, on the call. After the appointment details are confirmed, the AI receptionist asks: “Can I text you the confirmation at this number?” A text is sent only if you answer yes. If you decline, or your answer is unclear, no text is sent. We record the question, your answer, and the time for every call, and the platform will not send a message without a recorded affirmative answer. Consent to receive text messages is not a condition of purchasing any goods or services.

Sample message. “Joes Doors: Your appointment is set for Tue, Sep 15 at 3:00 PM. Sent by Callabra AI. Msg&data rates may apply. Reply STOP to opt out.”

You receive one message per appointment booked. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. After you reply STOP, you will receive one final message confirming you have been unsubscribed.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Opt-in data and consent are not shared with any third parties, except service providers acting on our behalf (such as our telecommunications carrier) solely to deliver the messages.

Questions about text messages: privacy@callabra.ai.

14. CONTACT